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My Courses: best used to view camps or programs that span a series of weeks
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General Programs
Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS for pro-d day, winter break, spring break and summer camps and 3 DAYS prior to the start of all other courses/program start dates (less supply costs). No refunds or credits will be given for dates of classes that have passed unless a medical note is supplied, and proof of absence can be obtained.
Full credits or refunds are issued when WSPR cancels a program or when a program is not convenient due to unforeseen course changes. Every effort will be made by WSPR staff to cancel a class/program in a timely manner (3 to 5 DAYS prior to program start date).
Birthday Parties
Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.
Aquatics
Personal Training & Rehabilitation
At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal Training and Rehabilitation packages expire 6 months fromdate of purchase. Refunds may be issued for medical reasons at the discretion of the program
supervisor.
Childcare
Passes and Memberships
Visit Passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership. Annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 days. Leaves of less than 30 days may be granted for medical or personal emergencies. Requests may be granted for cancellations of annual memberships for relocation or medical reasons. Cancellations are effective at the end of the current month.
Greater Victoria Annual Regional Memberships
Are non-transferable, non-refundable and are not eligible for extensions. A $5 replacement fee applies if a pass is lost or stolen. In the event a patron is suspended or banned from the facility the GVAC Regional pass/card must be confiscated and destroyed. Notification is then sent to the Regional Managers Group to inform them of the termination.
Facility Rentals
Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 days of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental.In the event that WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice.
Overdue Accounts
Two percent interest may be charged to invoices and accounts more than thirty days overdue. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.
Refunds/Credits
Credits are valid for two years from the date of issue. Payments made by credit card or debit will be credited to the original credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days.
A $25 fee may apply to NSF cheques, credit card or electronic fund transfer rejections. Refunds may be granted at the discretion of WSPRS staff. Documentation may be required. Some exceptions may apply and will be listed on your program receipts.
NSF Fees
All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution).Payment Plan Administration Fee
The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.
Client Accounts
Any individual conducting fraudulent activity on their client account may have their facility access suspended.
Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will only be used to manage and administer your WSPR account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.
Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act, and will only be used to manage and administer your WSPR recreation program account including program registration, membership or rentals.
Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.
questions@wspr.ca
(250) 478-8384