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My Outstanding Invoices:
Cancellations, Refunds/Credits – West Shore Parks & Recreation (WSPR) Programs: Full credits or refunds will be processed by contacting Reception at 250-478-8384 or firstname.lastname@example.org a minimum of 3 days (for courses) and 7 days (for Pro-D Day, Winter Break, Spring Break and Summer Camps) prior to program start date (less supply costs). Full credits or refunds are issued when WSPR cancels a program or when program is not convenient due to course changes. Every effort is made to cancel in a timely manner (3 to 5 days prior to course start date).
Please refer to Parent Handbooks for Preschool and Licensed Care program specific cancellation policies.
Credits are valid for one year from the date of issue. For refunds, payments made by credit card or Debit will be credited to original credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days. Prorated refunds may be granted at the discretion of the Program Coordinator for medical reasons (with doctor’s note), relocation outside of Victoria, course withdrawals requested after the first lesson and from date of request for Passes. A $25 fee may apply to NSF cheques, credit card or electronic fund transfer rejections.
Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act, and will only be used to manage and administer your WSPR recreation program account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the Manager of Finance at 250-478-8384.