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General Programs
Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS (prior to the start time) for pro-d day, winter break, spring break and summer camps and 3 DAYS (prior to the start time) of all other courses/program start dates (less supply costs).
Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.
Every effort is made to cancel in a timely manner (3 to 5 DAYS prior to course start date). Some exceptions may apply.
Refund or credit requests for classes that have passed need to be approved by the program supervisor.
Birthday Parties
Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.
Aquatics
Personal Training & Rehabilitation
At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal Training and Rehabilitation packages expire 6 months from date of purchase. Refunds may be issued for medical reasons at the discretion of the program supervisor.
Childcare
Passes and Memberships
Drop-in admissions, visit passes and activity-specific visit passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership. All annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 DAYS. Leaves for less than 30 DAYS for any membership holder may be granted for medical or personal emergencies. Requests may be granted for cancellations of annual memberships for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. Cancellations are effective at the end of the month. A $5 replacement fee applies if a pass is lost or stolen.
Greater Victoria Annual Regional Memberships
Greater Victoria Regional Recreation passes are non-transferable, non-refundable and are not eligible for extensions. Requests may be granted for cancellation of Greater Victoria Regional Recreation Passes for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. The pass holder must hand in their regional pass or provide photographic evidence of both the card and sticker being destroyed. The pass is not cancelled until it has been returned or photograph received. In the event a patron is suspended or banned from the facility the GVAC regional pass/card must be confiscated and destroyed. Notification is then sent to the Regional Managers Group to inform them of the termination. A $5 replacement fee applies if a pass is lost or stolen.
Facility Rentals
Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 DAYS of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental. If WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice. For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings offices.
Overdue Accounts
Two percent interest may be charged to invoices and accounts more than 30 DAYS overdue. Memberships will be cancelled after 3 months of consecutive failed payments. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.
Refunds/Credits
Credits are valid for one year from the date of issue. For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 15 working days.
Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons, relocation outside of Greater Victoria, or course withdrawals requested after the first lesson.
A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan. Interest charges may apply.
NSF Fees
All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution). Interest charges may apply.Payment Plan Option
The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.
Client Accounts
Any individual conducting fraudulent activity on their client account may have their facility access suspended.
Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will only be used to manage and administer your WSPR account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.
Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act, and will only be used to manage and administer your WSPR recreation program account including program registration, membership or rentals.
Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.
reception@wspr.ca
(250) 478-8384