Drop-in Fitness Class Reservations

Helpful guide to setting up and accessing your account:

Creating a new online account

Activating your account online

Browsing and registering for courses

Registration day tips and tricks

Click here for more detailed help section including videos.

Creating a new online account

Click “Register” to create a new account.
Enter in your personal information such as name, address, contact information, and password. Required fields are indicated with a * and require a response to save.
Click “Register” to complete.
From the menu, you should now see your first and last name as the logged in user.

WSPR-Intelli Help - Creating a New Account.pdf

Activating your account online

Click “Logon” to log into your account.
Click the link to create a password for your online account, or if you’ve forgotten your password.
Enter your email address.
• If your last visit was before December 1st, 2021, please use the email you used in PerfectMind
• If your last visit was after December 1st, 2021, please use the email you provided when creating your Intelligenz account
• If unsure, contact reception at 250-478-8384 or reception@westshorerecreation.ca for assistance
You will receive an email from reception@westshorerecreation.ca with a password reset link.
Open the email and click the link. If you have trouble clicking the link, try coping and pasting it into your browser.
Type and confirm your new password. Passwords must be at least 8 characters and have 1 uppercase letter.
You can now login to view your account information and register for courses.

WSPR-Intelli Help - First Login & Password Reset.pdf

Navigating your Account

Click “Logon” to log into your account.
Choose your menu option.
On a PC/Laptop, the menu options appear on the main page.

MENU OPTIONS OVERVIEW:

My Account:

Balances owing and payment schedules for memberships and childcare

My Password:

Change your password here

My Details:

Update name, address and contact information

My Baskets:

View any pending transactions

My Memberships:

Shows memberships for all family members
Can view for one or multiple family members at a time
Option to view cancelled and finished memberships

My Courses: best used to view camps or programs that span a series of weeks

Course will be listed by its type, not name
Shows registered courses for all family members
Can view for one or multiple family members at a time
Option to view confirmed courses only, or waitlisted courses

My Appointments: best used to view drop-in classes

Shows upcoming class schedule for all family members
Can view for one or multiple family members at a time
Date range is adjustable
Drop-in classes can be rebooked from this screen

My Statements:

View invoices from previous transactions (registrations, memberships, drop-in classes)
View account credits for cancelled programs/services
Pay outstanding invoices

My Outstanding Invoices:

View and pay outstanding invoices

My Groups:

Add/edit/remove family group members
Add/edit/remove corporate group members

My Preferences:

Update communication preference settings for promotions and reminders

My Forms:

Update form responses for registered courses and other services

WSPR-Intelli Help - Navigating your Account.pdf

Drop-in Fitness Class Reservations

Reserve your fitness class! Reservations are strongly recommended as space is limited. Session can be booked up to 14 days in advance.

Fees
Single session: Drop-in fees apply
Members: Free with valid membership
10x/25x fitness visit pass holders: When you book online, a visit will be deducted from your pass. If you cancel, a credit will be placed on your account for future transactions. If you cancel, a credit will be placed on your account for future transactions.
10x/25x general visit pass holders: Online booking is not available with this pass, please call the front desk at 250-478-8384 to reserve your spot.

*Seperate fee applies for all specialty registered group fitness classes ($15 per class) and specialty wellness yoga drop-in classes ($18 per class)

Tue, 30-May-23

Time	Tue Tuesday	Wed Wednesday	Thu Thursday	Fri Friday	Sat Saturday	Sun Sunday	Mon Monday
06:15 AM		Indoor Cycling Spaces: 13 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Wed, 31-May-23 Time: 6:15 AM - 7:00 AM Spaces: 13 Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now		Indoor Cycling Spaces: 15 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Fri, 02-Jun-23 Time: 6:15 AM - 7:00 AM Spaces: 15 Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now			Indoor Cycling Spaces: 16 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Mon, 05-Jun-23 Time: 6:15 AM - 7:00 AM Spaces: 16 Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
08:30 AM						Cycle 60 Spaces: 16 Cycle 60 A 60 minute indoor cycling class. This class will provide a great cardiovascular, no ipact workout. Work through a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced Date: Sun, 04-Jun-23 Time: 8:30 AM - 9:30 AM Spaces: 16 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
09:00 AM	Indoor Cycling Spaces: 10 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Tue, 30-May-23 Time: 9:00 AM - 9:45 AM Spaces: 10 Location: Fitness Studio Venue: Juan de Fuca Rec Centre		Indoor Cycling Spaces: 14 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Thu, 01-Jun-23 Time: 9:00 AM - 9:45 AM Spaces: 14 Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now	Total Body Conditioning Spaces: 24 Total Body Conditioning Achieve a full body workout through this strength & conditioning freestyle format class. Focusing on form and technique this class will utilize body weight, body bars, dumbbells and more to increase overall strength, tone and function. Date: Fri, 02-Jun-23 Time: 9:00 AM - 10:00 AM Spaces: 24 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now	Indoor Cycling Spaces: 15 Indoor Cycling Indoor Cycling classes are a great cardiovascular, no impact workout. Your instructor will simulate a variety of sprinting and hill climbing drills enabling you to build your cardiovascular fitness, muscle strength and endurance. Classes are for all levels, beginners to advanced. Date: Sat, 03-Jun-23 Time: 9:00 AM - 9:45 AM Spaces: 15 Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now		On the Ball Spaces: 20 On the Ball A low impact, full body workout to increase your core strength, balance, and flexibility using the large and small Stability Balls. Date: Mon, 05-Jun-23 Time: 9:00 AM - 10:00 AM Spaces: 20 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
09:15 AM		Total Body Conditioning Spaces: 24 Total Body Conditioning Achieve a full body workout through this strength & conditioning freestyle format class. Focusing on form and technique this class will utilize body weight, body bars, dumbbells and more to increase overall strength, tone and function. Date: Wed, 31-May-23 Time: 9:15 AM - 10:15 AM Spaces: 24 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
09:30 AM	Yoga Gentle* Spaces: 5 Yoga Gentle* This is a nurturing class to release tension and stress. Restorative yoga poses use the breath to create a free flow of energy in the body. Gain body awareness and a sense of deep relaxation, allowing the body to heal. Please bring your own mat. *Specialty Yoga Wellness Drop-in $18/class. Date: Tue, 30-May-23 Time: 9:30 AM - 11:00 AM Spaces: 5 Staff: O'Brien, Patricia Location: Fieldhouse Venue: Juan de Fuca Fieldhouse		Yoga Easy* Spaces: 4 Yoga Easy* Easy Yoga is a weekly time-out that will energize your body and calm your mind. Nothing fancy, no difficult exercises, just plain easy yoga that anyone can do and benefit from. Please bring your own mat. *Specialty Yoga Wellness Drop-in $18/class. Date: Thu, 01-Jun-23 Time: 9:30 AM - 10:30 AM Spaces: 4 Staff: O'Brien, Patricia Location: Fieldhouse Venue: Juan de Fuca Fieldhouse Book Now
09:45 AM						Bootcamp Spaces: 25 Bootcamp Boot Camp is a full body workout, cardio and strength conditioning class all wrapped into one! Class variations include athletic drills, strength and conditioning movements that will enhance your cardio, endurance, and muscular strength. Date: Sun, 04-Jun-23 Time: 9:45 AM - 10:45 AM Spaces: 25 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
09:50 AM					Stretch & Restore Spaces: 24 Stretch & Restore A well needed stretch to finish off the week! This class will focus on targeted stretching and myofascial release to restore hard working muscles. Date: Sat, 03-Jun-23 Time: 9:50 AM - 10:30 AM Spaces: 24 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
10:15 AM				Core Yoga* Spaces: 5 Core Yoga* This class will activate deep and superficial muscles of the abdomen through a focus on core exercises. It will also have elements of a traditional flow practice but will articulate more strength, stability and pelvic support in all flow postures. *Specialty Yoga Wellness Drop-in $18/class. Date: Fri, 02-Jun-23 Time: 10:15 AM - 11:15 AM Spaces: 5 Staff: West Shore Parks & Rec, Staff Location: Fieldhouse Venue: Juan de Fuca Fieldhouse Book Now
11:30 AM	Parent & Tot Cycle Express* Spaces: 5 Parent & Tot Cycle Express* This class allows you to get your fitness class in without the worry of finding child care. Bring you baby to the class in a stroller or car seat. Classes are held in the fitness studio and will include a spin class and finish with stretching. Date: Tue, 30-May-23 Time: 11:30 AM - 12:15 PM Spaces: 5 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
12:30 PM			Power Core Spaces: 25 Power Core Building a strong foundational core is key for balance and strength. This class will incorporate a mix of body weight, Pilates, stability ball and bands to push you to the next level of body awareness and power. All levels welcome. Date: Thu, 01-Jun-23 Time: 12:30 PM - 1:20 PM Spaces: 25 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
12:45 PM				POUND Unplugged Spaces: 5 POUND Unplugged Using Ripstix®, exercise drumsticks, POUND Unplugged connects mind, body and sound to create immersive, sensory experiences unlike anything you’ve experienced in a group fitness class. *Specialty Registered Group Fitness Drop-in rate of $15 applies. Date: Fri, 02-Jun-23 Time: 12:45 PM - 1:15 PM Spaces: 5 Staff: Loucks, Astrid Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
05:00 PM	Cycle Core Spaces: 16 Cycle Core Enjoy an indoor cycling class and finish with core conditioning and stretching for the ultimate balanced workout. Date: Tue, 30-May-23 Time: 5:00 PM - 6:00 PM Spaces: 16 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now	Power Circuit Spaces: 25 Power Circuit Full body strength and endurance exercises will get your heart pumping, muscles working and body feeling great in this efficient and fun class! A continuous series of full body strength, core exercises and cardio intervals. Suitable for all levels of fitness. Date: Wed, 31-May-23 Time: 5:00 PM - 6:00 PM Spaces: 25 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now	Cycle Core Spaces: 17 Cycle Core Enjoy an indoor cycling class and finish with core conditioning and stretching for the ultimate balanced workout. Date: Thu, 01-Jun-23 Time: 5:00 PM - 6:00 PM Spaces: 17 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now				Power Circuit Spaces: 25 Power Circuit Full body strength and endurance exercises will get your heart pumping, muscles working and body feeling great in this efficient and fun class! A continuous series of full body strength, core exercises and cardio intervals. Suitable for all levels of fitness. Date: Mon, 05-Jun-23 Time: 5:00 PM - 6:00 PM Spaces: 25 Staff: West Shore Parks & Rec, Staff Location: Fitness Studio Venue: Juan de Fuca Rec Centre Book Now
05:15 PM			POUND Fitness* Spaces: 5 POUND Fitness* POUND Fitness. Using specially designed drumsticks, we workout to the beat of the music, make noise with our sticks and rock out! Participants feel the vibrations from their sticks making contact as they complete each move, which triggers biomechanical feedback, allowing the body to release stress and increase their spatial awareness.Specialty Group Fitness Drop-in class $15 per class rate applies. Date: Thu, 01-Jun-23 Time: 5:15 PM - 6:00 PM Spaces: 5 Staff: Loucks, Astrid Location: Room 101 Venue: JDF 55+ Activity Centre Book Now
05:30 PM		Yoga - Hatha Flow* Spaces: 5 Yoga - Hatha Flow* Traditional Hatha postures are sequenced to encourage fluid movement between postures. This fluid movement, partnered with breath awareness, helps create a strong connection between mind, body and spirit. This class is suitable for all-levels and blends stretching, strengthening, balancing, and relaxation. Please bring your own mat. *Specialty Yoga Wellness Drop-in $18/class. Date: Wed, 31-May-23 Time: 5:30 PM - 6:45 PM Spaces: 5 Staff: O'Brien, Patricia Location: Room 101 Venue: JDF 55+ Activity Centre Book Now
07:00 PM		Yoga Gentle* Spaces: 5 Yoga Gentle* This is a nurturing class to release tension and stress. Restorative yoga poses use the breath to create a free flow of energy in the body. Gain body awareness and a sense of deep relaxation, allowing the body to heal. Please bring your own mat. *Specialty Yoga Wellness Drop-in $18/class. Date: Wed, 31-May-23 Time: 7:00 PM - 8:30 PM Spaces: 5 Staff: O'Brien, Patricia Location: Room 101 Venue: JDF 55+ Activity Centre Book Now

CANCELLATION AND WITHDRAWLS

General Programs
Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS for pro-d day, winter break, spring break and summer camps and 3 DAYS prior to the start of all other courses/program start dates (less supply costs). No refunds or credits will be given for dates of classes that have passed unless a medical note is supplied, and proof of absence can be obtained. Full credits or refunds are issued when WSPR cancels a program or when a program is not convenient due to unforeseen course changes. Every effort will be made by WSPR staff to cancel a class/program in a timely manner (3 to 5 DAYS prior to program start date).

Birthday Parties
Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.

Aquatics

Swimming Lessons
Prorated refunds or credits are issued for cancellations made before the SECOND CLASS. After the second class, a withdrawal and credit may be permitted for the remainder of the lesson set if at least 6 classes remain, and only if reception can fill the space from the waitlist. Withdrawal requests less than 72 HOURS prior to the upcoming lesson will be charged one lesson. Classes cannot be rescheduled. Makeup lessons are not provided.
Advanced Aquatic Courses
Full credits or refunds are issued for cancellations made at least 7 DAYS prior to course start date. Cancellation requests with less than 7 days’ notice will only be permitted if class enrollment is not below its minimum of 6 participants. Cancellation requests and refunds of materials are not permitted once course has started.

Personal Training & Rehabilitation
At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal Training and Rehabilitation packages expire 6 months fromdate of purchase. Refunds may be issued for medical reasons at the discretion of the program supervisor.

Childcare

Afterschool Care and Licensed Childcare – 10-Month Preschool and Nature Preschool
Withdrawals require a minimum of 1 MONTH’s written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on December 1st). If 1 month’s notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be given directly to the program supervisor. No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.
Licensed Childcare – Daycare
Withdrawals require a minimum of 2 MONTHS’ written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on January 1st). If 2 months’ notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be emailed to the licensed daycare & preschool programmer. No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.

Passes and Memberships

Visit Passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership. Annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 days. Leaves of less than 30 days may be granted for medical or personal emergencies. Requests may be granted for cancellations of annual memberships for relocation or medical reasons. Cancellations are effective at the end of the current month.

Greater Victoria Annual Regional Memberships

Are non-transferable, non-refundable and are not eligible for extensions. A $5 replacement fee applies if a pass is lost or stolen. In the event a patron is suspended or banned from the facility the GVAC Regional pass/card must be confiscated and destroyed. Notification is then sent to the Regional Managers Group to inform them of the termination.

Facility Rentals

Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 days of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental.In the event that WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice.

REFUNDS AND ACCOUNTING

Overdue Accounts
Two percent interest may be charged to invoices and accounts more than thirty days overdue. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.

Refunds/Credits
Credits are valid for two years from the date of issue. Payments made by credit card or debit will be credited to the original credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days. A $25 fee may apply to NSF cheques, credit card or electronic fund transfer rejections. Refunds may be granted at the discretion of WSPRS staff. Documentation may be required. Some exceptions may apply and will be listed on your program receipts.

Medical Reasons
Withdrawals from a program or requests to cancel a pass due to medical reasons must be accompanied by a doctor’s note.
Relocation to a Community Outside of Greater Victoria
A refund will be processed once the cardholder completes a refund request form and returns the pass. Refunds will be calculated from the date of request. The refund will be processed within 14 working days and forwarded to the pass holder’s relocated address.
Additional Information
Occasionally, a facility may be unavailable due to events, holidays, or closures. In these cases, the pass holder will not be credited. In addition, memberships will not be placed on hold due to vacation or personal circumstances. If the patron is a regional pass holder, the regional admissions card MUST be returned for a cancellation due to medical or relocation reasons stated above. Refunds or credits will be calculated from the date the card is returned.

NSF Fees

All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution).

Payment Plan Administration Fee
The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.

Client Accounts
Any individual conducting fraudulent activity on their client account may have their facility access suspended.

Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will only be used to manage and administer your WSPR account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.

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Drop-in Fitness Class Reservations

Tue, 30-May-23

06:15

08:30

09:00

09:15

09:30

09:45

09:50

10:15

11:30

12:30

12:45

05:00

05:15

05:30

07:00