Upcoming Registration Days

December 7th at 6AM: General programs
December 18th at 6AM: Preschool aquatics lessons
December 19th at 6AM: School age/adult/private aquatics lessons

Please be aware that during these times, transactions can take up to 24 hours to complete and for receipts to be emailed.

Registration Tips:

1. How to speed up your registration process? Prior to registration day, please ensure each family member is added to your account by choosing ‘my groups’.
2. Does creating duplicate accounts increase your chance of registration? No, it doesn’t, instead, both parents may register their children into programs from one account by logging in with the owner’s email and password, on multiple devices.
3. What to do if you experience a payment error after entering your credit card information? Please note that your basket will hold your spot. Staff will be monitoring baskets and will contact you, should your payment need to be manually processed.

Link to More Registration Tips: Help Section and the (i) button in top menu bar of your registration account.

Credits & Refunds


  • Drop-in admissions, 1 month and 3 month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership.
  • All annual memberships are eligible for a one-time extension for leaves exceeding 30 days. Leaves less than 30 days may be granted for medical or personal emergencies.
  • Requests may be granted for cancellation of annual memberships for relocation or medical reasons. Cancellations are effective at the end of the current month.
  • Annual regional passes are non-transferable, non-refundable and are not eligible for extensions.
  • A $15.00 replacement fee applies if a pass is lost or stolen.


  • Full credits or refunds will be processed by contacting reception, a minimum of 3 days (for courses) and 7 days (for camps) prior to program start date (less supply costs).
  • Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.
  • Every effort is made to cancel in a timely manner (3 to 5 days prior to course start date). Some exceptions may apply.


  • Credits are valid for one year from the date of issue.
  • For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days.
  • Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons (with doctor's note), relocation outside of Victoria, course withdrawals requested after the first lesson.
  • A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan.


For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings office at 250-474-8611.