Credits & Refunds

Passes:

  • Drop-in admissions, visit passes and activity-specific visit passes, 1 month and 3 month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership.
  • All annual memberships are eligible for a one-time extension for leaves exceeding 30 days up to a maximum of 60 days. Leaves less than 30 days may be granted for medical or personal emergencies.
  • Requests may be granted for cancellation of annual memberships for relocation outside of the Greater Victoria region or medical reasons. Cancellations are effective at the end of the current month.
  • Greater Victoria Regional Recreation Passes are non-transferable, non-refundable and are not eligible for extensions.
  • A $5 replacement fee applies if a pass is lost or stolen.

Programs:

  • Full credits or refunds will be processed by contacting reception a minimum of 7 days (prior to the start time) for pro-d day, winter break, spring break and summer camps and 3 days (prior to the start time) of all other courses/program start dates (less supply costs).
  • Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.
  • Every effort is made to cancel in a timely manner (3 to 5 days prior to course start date). Some exceptions may apply.

Credits:

  • Credits are valid for one year from the date of issue.
  • For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 15 working days.
  • Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons, relocation outside of Victoria, or course withdrawals requested after the first lesson.
  • A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan. Interest charges may apply.

Rentals:

  • Cancellation requests must be made at least 30 days prior to the date of occupancy. Within 30 days of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental.
  • For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings office at 250-474-8611.