We are upgrading our software

Tuesday, June 4th, 7:30-10:30AM (approx.)

Registrations (in-person, phone and online) will be unavailable.
Drop-in transactions will be processed.

Thank you for your patience!

Credits & Refunds

Passes:

  • Drop-in admissions, visit passes and activity-specific visit passes, 1 month and 3 month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership.
  • All annual memberships are eligible for a one-time extension for leaves exceeding 30 days. Leaves less than 30 days may be granted for medical or personal emergencies.
  • Requests may be granted for cancellation of annual memberships for relocation or medical reasons. Cancellations are effective at the end of the current month.
  • Greater Victoria Regional Recreation Passes are non-transferable, non-refundable and are not eligible for extensions.
  • A $5 replacement fee applies if a pass is lost or stolen.

Programs:

  • Full credits or refunds will be processed by contacting reception, a minimum of 3 days (for courses) and 7 days (for camps) prior to program start date (less supply costs).
  • Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.
  • Every effort is made to cancel in a timely manner (3 to 5 days prior to course start date). Some exceptions may apply.

Credits:

  • Credits are valid for one year from the date of issue.
  • For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days.
  • Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons (with doctor's note), relocation outside of Victoria, course withdrawals requested after the first lesson.
  • A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan.

Rentals:

For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings office at 250-474-8611.